Returns & Exchanges
At Emma®, we want you to feel confident in your home sanctuary, which is why we offer a 100-night risk-free trial on our mattresses and bedding. If you are not completely satisfied, we provide free returns and a full refund within the trial period.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
Schedule a Pickup
For large items like mattresses, our team will coordinate a convenient time for a professional courier to collect the product directly from your room.
Package Small Items
For pillows or accessories, simply place them back in their original packaging and use the prepaid shipping label provided via email.
Receive Your Refund
Once your return is processed or picked up, we will issue a full refund to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing